reporting on online platforms
Although online platforms increasingly offer tools to combat this kind of gender violence, they not always offer an ideal solution. As a general recommendation, if a platform has no specific tool to report the non-consensual sharing of intimate material, there are three paths you can follow:
Most platforms don’t allow this kind of content. Unfortunately, this is a conservative solution because no one should be against it if it has been made within legal frameworks and with the consent of the involved along all steps.
Most platforms also provide tools in case your personal data is disclosed without your consent.
Hollywood’s big copyright lobby forces all online platforms to provide specific forms to report copyright violation. Acoso.Online doesn’t explore this possibility, but if you have the authorship of the video or image you may also use this tool to report the case.
As you will see, some tools may be a little confusing and don’t give any time guarantees to process the cases – which are sometimes so complex that the available solutions are not enough. Therefore, in this section you will find the most clear and honest information about the reporting possibilities offered by the most popular platforms.
Report a case
Content managers offer a support structure for the uploading of various contents: videos, photos, gifs, articles and etcetera. A considerable part of the content we see on the web every day goes through these platforms.
Unfortunately, this popular platform doesn’t mention the distribution of non-consensual intimate content explicitly, which makes it even more confusing for the victims to know which path to take.
In this context, its Community Guidelines state three points:
– “YouTube is not for pornography or sexually explicit content”, unless if its primary purpose is educational, documentary, scientific or artistic. This would lead us to think that the distribution of non-consensual intimate content is forbidden.
– They also state that “if someone has posted your personal information or uploaded a video of you without your consent [and you can’t reach an agreement with the uploader] you can request to have the content removed based on our Privacy Guidelines”.
– In “Harassment and cyberbullying”, there might also be room to report the distribution of non-consensual intimate material.
So what to do then? We believe you have the following ways to report the content:
- Report it as inappropriate content (in this case, “nudity and sexual content”). In order to do so, first – unfortunately – you must be logged in. Once you’re inside the platform, go to the content you want to report (we remind you that you can report videos, channels, playlists and even comments). Right from the video (in the case you want to report a video) you should click on: … > Report > Sexual content > here you should choose the most appropriate option; we suggest ‘graphic sexual activity’ or ‘nudity’.
- You can also start a “Privacy Complaint Process”. This is the path you should follow: Continue> I still wish to submit a privacy complaint > Continue > I have reviewed the Community Guidelines > Continue > Continue > Your image or full name > Complete the form. If you continue with the report, you should explain that it is your image on the video, and have the URL at hand (remember to indicate the very moment you appear on the video).
You should take into account:
– If you’ve completed the form, Youtube guarantees that the person who uploaded the video will have 48 hours to take action. You will receive a notification if the user who uploaded the video removes the content or if YouTube takes any action against it.
– Prior to complete the form, you will be asked to contact the user who uploaded the video, even if they assure you that the person who uploaded the material will never have access to your name or contact details if you continue with the request. If you feel threatened, we recommend you NOT to contact the offender and to report him directly to Youtube.
– Unfortunately, Youtube does not allow anonymous video reports, since it requires you to be logged in. This means they keep the data from the person who reports the video.
In its “Community guidelines”, Pinterest says “We remove attacks on private people or sharing of personally identifiable information”. It also affirms: “If you come across a Pin with an unwanted photo of you or your personally identifiable info, you should ask the Pinner to remove it. If that doesn’t work, you can report it to us. Our team will take a look and let you know if we remove it”.
Pinterest also warns its users: “We always remove images of explicit sexual activity or fetishes, and nude or partially nude people in sexually suggestive poses”.
But, again, in the previous cases there is no word about the distribution of non-consensual intimate content. And, therefore, the path to report the case is confusing. We believe there are two ways:
- Report a Pin. You must be registered on Pinterest (or in some Google service or Facebook). After selecting the post you want to report, follow this path: … > Click Report Pin > Pick your reason for reporting (Nudity or pornography) > then click Next > Click Done
- You can also get in contact with the Pinterest team to report a case using this form. Here, as there is no specific way to report this kind of cases, we believe there are two options: “Report harassment or exposed private information” or “Report pornography”
Here the path you should follow: Report a policy violation > “Report harassment or exposed private information” or “Report pornography” > I’m not a Robot > Continue > Someone’s private information exposed > Continue. You start filling out the form and, at some point, Pinterest will ask you to inform them about the device you’re using to do the report (!) (“Tell us about your device”). After that, you will be asked about the details of the case and you can upload screenshots or videos (they say “Try to recreate the issue and capture it the moment something goes wrong”). Finally, click on Submit.
Keep in mind that:
– They won’t provide you with a response time after you report the case.
– Pinterest says “all reports are anonymous and we will never reveal your identity”, but in order to report you must have a Pinterest user name, which means the company has your personal data.
Well done, Flickr! In its Community Guidelines, the platform explicitly rejects the distribution of intimate material without consent, and states: “Flickr also has a zero tolerance policy towards sharing adult or sexualized content of another person without that person’s consent (Non-Consensual Pornography). If you experience this, report it to us.”
Open the Report Abuse form and follow this path: Intimate content posted without my consent > Enter your email address > In the “What’s the problem?” field, let them know that you appear in an intimate image or on a video without your consent, and provide any additional details that may assist their investigation. Please include your full name > Enter the word “flickr” in the security field > Click SEND.
- They warn you that they may request further information from you during their investigation, like a legible copy of your photo ID (passport, driver’s license, or state issued ID); and the URL where the content is posted
– They do not inform you how long investigation will take.
– Neither do they inform you what they will do with the data you provide, although we see the fact that they do not request the complainant to have a Flickr account positively.
In the WordPress User Guidelines we note that, in general, there is a less punishing approach to adult content, strongly and explicitly asking users not “to share someone’s personal information without their consent”, which could include “unauthorized, private nude images”.
In this context, WordPress allows you to:
– Send a report formabout the case. As there’s no option about unauthorized sharing of intimate material, we suppose the most appropriate option is “This content contains my private information”. When you select this option, you should include the link to the material you want to report and a description of the problem (we recommend you to make it very clear that there are unauthorized, private nude images).
Please take into consideration:
– They don’t mention how long it will take to answer, and only state that your report will be processed promptly.
– The good thing is you don’t need to be a registered user to make a report.
Their “Community Guidelines” warn the users: “Absolutely do not post non-consensual pornography—that is, private photos or videos taken or posted without the subject’s consent”. This explicit acknowledgement makes it easier to the victims to find a way to report the case.
Tumblr has a form to report these cases. Follow this path: Yes > My explicit private images > You should have the URL of the material you want to report (it can be more than one URL), and it’s not necessary to include your name, but you do need to leave your e-mail.
– Tumblr doesn’t explain how long it will take to study your case, neither what is going to happen if they believe it is non-consensual intimate material.
– The good thing is you don’t need to be a Tumblr user to report the case.
- They also warn you: “We know it’s tempting to submit the same thing a few times in hopes that it’ll get addressed sooner, but really it just clogs up our system and makes it harder for us to respond quickly. We’re kind of like an elevator button”.
Besides, we are very happy that with the update of its community guidelines in 2018-08-27, Tumblr is no longer doing the absurd request of a picture of your ID or, in the absence of that, a photo of you with a poster saying “Tumblr, this is me” (!) to certify your identity.
Blogger, which belongs to Google, states overtly in its “Blogger Content Policy”: “Do not post or distribute private nude or sexually explicit images or videos without the subject’s consent. If someone has posted a private nude or sexually explicit image or video of you, please report it to us”. In this context of clarity about condemning the non-consensual use or distribution of pictures, Blogger offers a concrete tool.
– The form “Report inappropriate images or videos posted without your consent”. Here, a third party can create a report for the victim. You should have the URL of the page where the offensive videos or images appear, and also the URL of the video or the image itself (the form provides instructions on how to obtain the URL). They are also going to ask you to upload a clear and legible copy of your national identity card, driver license, passport or other valid ID document with picture.
Please bear in mind:
– On step 1, they will suggest you to contact the person that shared the material with you and to ask the offender to stop doing it. Acoso.Online recommends you not to do this if you feel insecure about making this contact, and to report the case directly to the platform.
– There is also no information on how they will treat the personal data you uploaded to make the report.
– The good thing is you don’t need to have a Google account in order to make the report.
These are services you can use to send messages and to make calls and video-calls (WhatsApp, Skype, Telegram, Wire, Signal, iMessage, among others). First of all, you should consider that these are private communications services (this means, just between users invited into the conversation), and in fact it’s a guarantee to our human rights that the companies behind theses services commit not to review these contents (even though technically they often have access to them). Nonetheless, here we provide you with general advice and some specific recommendations for each service.
General recommendations about these services:
The messenger service companies can only disclose the content of a private communication (like a chat) under judicial orders, in this case, issued by a local court (this means, you have to take legal action first).
Many times these companies do not have legal representation in our countries (most of them are located in the USA). This implies very variable procedure times before you come to a resolution.
In addition, many of these companies have end-to-end encryption to ensure more privacy in our communications. This effectively means that even under judicial order it will be impossible for any third party (which clearly includes states and even the company) to access these contents in some of the cases.
However, you should know that encrypting communications block access to contents but not to metadata. This means that the companies can keep and provide information such as the day and time at which communications were made, user names and telephone numbers of those who took part in the communication, among other details that are very significant for a criminal investigation. Law enforcement authorities may also analyse the devices involved in such activities if access to them is provided.
Our recommendation is that you collect and keep evidence of the exchange of non-consensual pornography, for example, taking screenshots from chats. This will be crucial at the moment you decide to contact law enforcement authorities.
Remember: even if law enforcement authorities can’t have access to the communication content, this doesn’t mean the sharing of non-consensual pornography through these services is not subject to punishment.
Among the legal and acceptable uses established in its Service Terms, WhatsApp (which belongs to Facebook) states that: “You will not use (or assist others in using) our Services in ways that: (a) violate, misappropriate, or infringe […] privacy rights […]; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing […]”. As you may notice, there is no particular mention about the distribution of intimate material without consent, but you may argue that it is similarly against its terms of service.
Besides, Whatsapp says: “We encourage you to report problematic content to us. Please keep in mind that to help ensure the safety, confidentiality and security of your messages, we generally do not have the contents of messages available to us, which limits our ability to verify the report and take action.”
To report issues:
• On Android: Simply go to WhatsApp > Menu Button > Settings > Help > Contact us.
• On iPhone: Simply go to WhatsApp > Settings > Help > Contact Us.
• On Windows Phone: Simply go to WhatsApp > more > settings > about > support.
The report must be detailed so they can understand the problem.
Telegram has no Terms of Service and in its FAQ section there is no mention about the sharing of intimate content without consent. Also there is no possibility to report anything.volver al índice
Porn Websites are significant distribution platforms for non-consensual intimate material. Some of them provide forms to report these cases.
Pornhub (part of MindGeek company) states: “Pornhub takes all content removal requests seriously. Should you be a victim of revenge porn, blackmailing or intimidation because of a video or photo of yourself on our sites that you did not authorize, please complete the form below and we will remove the content expeditiously.”
Therefore, this website allows you to:
– Complete a form to report the non-consensual publishing of sexual content in which you appear. Remember to answer NO when they ask you if the issue is related to copyright infringement. You should have the URL of the content you want to be removed, answer NO to the question “Have you ever agreed to the distribution of this content?” and give a reason why you want the content to be removed.
Please have in mind:
– The only information about the time limit to study the case is “we will remove the content promptly”.
The Service Terms of Youporn (which is also part of MindGeek) are in English and nothing in them indicates that the platform directly offers support to the victims of non-consensual pornography. However, we got to know through the press that they do have a special form to report this kind of cases.
It mentions: “If you encounter photos or videos of yourself on our platform that you have not granted rights or permission to disseminate, please use the form below to notify us so that we can remove it”.
When you complete the form, make sure you answer NO to the question “Is this issue related to copyright infringement?“. This is because if you choose to do your report based on copyright infringement, there is another form for that.
You must have the URL of the Youporn videos you want to be removed and make sure you answer No to the question “Have you ever agreed to the distribution of this content?“. You also have the possibility to include the reasons you have to believe this content should be removed.volver al índice
Almost all Internet traffic goes through search engines and it is very important to remove the non-consensual content from them. However, you should take into account that even if the search engines avoid results to appear in the search, they are NOT able to directly remove content from the websites (in order to do this, you must contact the webmaster of the particular page).
In its Removal Policies, Google states they can remove content from their search results if it includes “nude or sexually explicit images that were uploaded or shared without your consent”. There are two ways to remove content published without your consent:
1. You must fill out this form .
When you open the form, we recommend you to make sure the following options are selected before you report the case: Remove information you see in Google Search > In Google’s search results and on a website > For the question “Have you contacted the site’s webmaster?”, select the option that most applies to you > A nude or sexually explicit picture or video of myself > Yes > No
The form that appears right after these options has no title, but its introductory text says “We recognize that the non-consensual posting of fake nude and sexually explicit images and videos is distressing for victims. Remember to have the URL of the content you want to be removed (at this point Google gives you some instructions on how to get it). You will also have to provide screenshots of the material.
2. In case that a non-consensual content has already been removed from the website but keeps appearing in Google’s search results, you can report the specific link found on Google’s results in this form and check if it was finally removed from the cache. In order to open the form you must be logged in some Google service, like Gmail.
The Yahoo! Safety Centerstates: “Yahoo deeply respects the privacy of our users and takes matters of abuse very seriously. We are committed to providing an enjoyable and harassment-free experience on our network, and as part of that commitment, Non-Consensual Pornography is not tolerated”.
This search engine provides a form, in which you must select the Yahoo! product related to the report that you want to submit (in this case, click on “Yahoo Search!” and then on “Open a case with us”). This should open a final form to make the report. Unfortunately, you must have a Yahoo! account in order to access this form. No one from Acoso.Online has Yahoo!, therefore, what follows here is the information they say they will ask you to provide:
– If you have this information, report the “Yahoo ID” (Yahoo! User Name) of the person who shared the material without your authorization.
– Send the URL of the results where the materials appear.
– Send the URL of the content you’re reporting.
– List the keywords used to find the material in the search engine.
Be aware that they may ask your real identity further in the investigation process and that you may have to provide a copy of an identity document with photo (passport, drive license, local identity card).
The search engine developed by Microsoft warns that in order “To help victims get back control of their images and their privacy, upon review, Bing may remove links to revenge porn photos and videos from search results”. There are two steps you can take:
1. Bing created a reporting form for non-consensual sexual material. Watch out that they may ask you – even if it’s not a mandatory requirement – if you have legal documentation on the case. If Microsoft responds positively to your request, they will remove the content from their search results and will forbid it to be shared in their platforms (Skype, MSN, OneDrive and Outlook).
2. If a non-consensual material has already been removed from a website but keeps appearing in Bing search results, you can use this form to report the specific link found in the Bing search and make sure the cache was finally deleted. Please note that in order to do that you must have a Microsoft account, so this makes things a bit more difficult. For more instructions, click here.
In Acoso.Online we like DuckDuckGo as a search engine a lot because its main declared goal is to take care of our privacy. Unfortunately, and despite this premise, it has no reporting protocol for non-consensual pornography cases. So far, we haven’t had any success to get in touch with them to work on a solution.
How to keep evidence
Keep the evidence!
How to keep evidence
The immediate reaction is trying to remove, through all means, any intimate content published without your consent on any platform. This is perfectly understandable. However, both platforms and the judicial system will ask you to provide evidence of the case, so it’s important to keep it. For this reason, before you take any action, read the following recommendations.
1. Keep evidence before you delete the material
- Make screenshots from the websites where the material appears. Make sure you get the whole page, including the URL. You can keep these screenshots in PDF format.
- If the content is a video, download it and save it in a hard drive.
- If you have text or e-mail messages that may be relevant, please make screenshots and keep them.
- Make sure the screenshots show the day, hour and any other data that may serve identification purposes. If it’s a group chat, for example, take not only a screenshot of the photo or video, but also of the members of the group.
- Think of all evidences that, besides the intimate material on the platform, may be relevant to the case, for example, threatening emails or text messages. Keep a copy of everything.
2. Backup the evidence collected
- It’s important that you keep evidence safely; you must avoid it to fall into the hands of unauthorized third parties.
- Organize the evidences in a folder. A good method is to organize them by the day in which the material appeared, for example. But you may create a system that makes sense to you and that helps you find the evidences easily.
- We recommend you to keep all evidence in a digital folder and also to have a printed copy somewhere.
- Even if you keep all the evidence in an organised way, it’s possible that, as time passes, the facts get confusing. Because of that, organizations like “Without My Consent” recommend you to make an evidence chart and organize important information there. Here you can obtain a copy of the chart .